Our responsive, personal approach to customer care enables clients to unlock maximum value from MEG's services, comprehensive reports, and easy-to-use on-line databases.
MEG Customer Care is included with every subscription. From custom training options to ongoing user support, we develop trusting relationships with our user community, providing expertise and knowledge on ways to increase usage and to support your business goals and objectives.
|
TRAINING
Learn how to use and gain value from our services through flexible training options customized to fit specific client needs and situations.
Training options include sessions
- Onsite – at the client’s office location
- Online – via web-conferencing
- Conference – training suites at major mining events, including PDAC and Vancouver Roundup
- MEG's office – in Halifax, Nova Scotia
DOCUMENTATION
Detailed and easy-to-use print and electronic user documentation and help manuals include
- Getting Started Guides – quick visual references for using MEG services
- User’s Manual and Online Help – details of MEG’s methodology, definitions used in services, and step-by-step functional descriptions
- Video Guides – guided step-by-step animations of solutions to frequently asked questions and business cases
- Download Guides – describe fields contained in MEG services Excel downloads
USER SUPPORT
Starting with an MEG Welcome Kit, we stay in touch to share best practices with our user community. You'll quickly gain efficiencies, and enjoy MEG's signature personal and responsive way of working with you to address your questions and feedback.
CONTACT US
For more information on MEG's Customer Care, and for requests related to training, technical and usage support, information corrections and updates, contact us at +1 902 429-2880 ext 5, or .
|
